Senior Marketing and Client Experience Manager

  • Sector: B&H Professional Services
  • Contact: Joanna Jennings
  • Contact Email: joanna@ballandhoolahan.co.uk
  • Client: Ball and Hoolahan
  • Location: London
  • Salary: £80000.00 - £100000.00 per annum
  • Expiry Date: 19 August 2022
  • Job Ref: BBBH395211_1658330579

Senior Marketing and Client Experience Manager

London (hybrid or remote)

£80,000 - £100,000

Financial Services

We're currently working with a global bank who are looking for a Product Marketing Manager.

This bank works with some of the most interesting companies who are game changers, leaders and investors who fuel the global innovation economy, making this a truly unique role.

They're looking for a Customer Experience professional to join the team responsible for designing compelling client experiences across channels and touch points to improve business and client outcomes.


Responsibilities:

  • Ensure that client experience is top-of-mind for leaders and all employees.
  • Support Voice of Client user community with training, guidance, issue resolution, and ad-hoc analysis.
  • Run the programmatic execution of our EMEA Voice of the Client programs.
  • Independently drive workstreams to create client experience change in the business.
  • Bring together internal partners, tools, new processes, and vendors where needed to enhance Client Experience.
  • Identify improvements to CX programs and lead roll-out of new capabilities.
  • Assist in CX planning for business units, including creating and presenting business cases and recommendations.
  • Prepare and deliver compelling presentations to update stakeholders at all levels.
  • Collaborate with other team members and other parts of the business on specific client experience projects

Requirements:

  • A real passion for and desire to focus on client experience.
  • Excellent understanding of statistics, data sciences, finance, and economics.
  • Strong stakeholder management with proven ability to build relationships with colleagues of all levels.
  • Experience with Voice of the Client/Customer Satisfactions/NPS programs.
  • Experience with complex data environments, ideally in Financial Services.
  • Ability to interpret complex data and make adjustments/improvements in line with results.
  • Hands-on experience with SPSS, SAS, SAS Macros and SQL.
  • Ideally experience of Microsoft Dynamics CRM and/or Salesforce.