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This is always a busy sector for us! We have developed client relationships over many years with leading Food Retail, Restaurants, Hotels, Leisure Groups and Travel companies looking for a huge range of roles and skills.
We look for a diverse range of marketers with strong traditional marketing experience including digital, e-commerce, Loyalty & CRM, social media and partnerships all being key areas of focus in this ever-changing market.
Browse all our latest Retail, Leisure & Hospitality jobs below.
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PR, Digital & Content Manager
Digital and Content Manager Salary up to 32k Based in London Please ONLY apply if your experience is relevant to the job description This leading provider of fuel poverty, energy-efficiency and low-carbon services across the UK, is looking for a PR, Digital and Content Manager You will oversee all public relations activities and marketing content initiatives, across multiple platforms and formats, to increase the company profile across a range of audiences, and drive internal and external engagement, retention, leads, and positive customer interactions with our programmes. This position will require some budgetary responsibility, and potentially some management of external agency resources. The successful applicant will have responsibility for a wide range of duties and will report into the Head of Marketing & Communications. Accountabilities include Support in the development and execution of an effective public relations and content marketing strategy to meet the business objectives within schedule and budget. Support in the development and execution of a media relations strategy, seeking high-level placements in print, broadcast and online media for our corporate brand and consumer facing brands (our fuel poverty programmes). Leverage existing media relationships and cultivate new contacts within industry media. Prepare annual tactical marketing plan in collaboration with the Head of Marketing, using company strategies to guide and focus ideas. And a monthly status update to communicate and document progress. Conceive, write and publish press releases, newsletters, ads, blogs, and other digital and print materials, that resonate with the our target market across all our brands.
- Up to £32000.00 per annum
Brand Manager Greater London A leading haircare brand are looking for an experience brand manager to join their team. They are one of the top brands within the UK for naturally textured and curly hair, ideally the right candidate would have a good understanding/first-hand experience of this hair type. Responsibilities: Create & implement the brand strategy, ensuring plans are commercially sound and deliver against annual sales, gross margin, and growth targets. Work closely with the Global team to develop the 3-year plan ensuring it reflects the consumer insights. Identify and manage local product development needs and deliver in a timely and cost-effective manner to meet each retailer requirements. Assist in new product development as part of the NPD pipeline, ensuring projects are delivered on time. Monitor competitor and market activity to stay ahead of trends and changes. Work cross functionally with UK and Export sales teams, PR, Social, Digital to develop and deliver strong plans for the markets reviewing and approving campaign content Work closely with the sales teams to guide recommendations for on-shelf planograms to maximise consumer shopping experience and sales impact. Help to create and manage the budget for the brand, working closely with the head of marketing and comms to ensure digital, PR, Web, social is reflected. Manage, mentor, and develop a direct report, ensure clarity of role and development. Requirements: Strong experience of branding within the beauty / haircare industry. Previous experience of managing budgets. Strong organisational skills and project management. Adaptable and flexible. Excellent time management and proficient in Microsoft Office. Ideally a user of the brand or of other curtly hair/textured hair products as a first-hand understanding of the products would be beneficial!
- Up to £45000.00 per annum
Head of Brand Communications
Head of Brand Communications Flexible workspaces London £80-90k A creatively driven, forward thinking name within the flexible workspace community seeks a Head of Brand Communications to guide them through an exciting period of rapid growth and place them ahead of the competition. Reporting into the CMO, you will be responsible for providing impactful and effective results-oriented marketing to create an emotional connection with current and prospective members and achieve greater brand awareness. Day to day duties will include: Tactically driving forward the brand strategy Ensuring the marketing and communications plan is aligned with the business strategy Maintaining brand integrity Creating impactful partnerships strategies Striving to deliver clear brand propositioning and ensuring that it stands out and stays relevant Articulating brand purpose using traditional and experiential marketing channels Delivering the brand and consumer PR programme Developing a strong and inclusive membership proposition Supporting on the corporate narrative Developing a high performing Brand Communications team of 7 The successful candidate will be a highly skilled Brand Communications specialist who is able to understand and drive forward strategic plans and has a proven track record of developing campaigns that have delivered real business growth.
- £80000.00 - £90000.00 per annum
Sales Account Manager
Sales Account Manager London A specialist haircare brand and one of the fastest growing indie brands in the haircare world, are currently looking for an experienced account manager to join their team. This is an exciting role for someone looking to work in a vibrant and international team with operations across the UK, the US, and wider Europe. Looking to focus on expansion across the UK in both digital retail and brick and mortar, needing someone who can lead on existing accounts as well developing new partnerships. Key Responsibilities: Direct management of select wholesale partners across a variety of global channels both e-commerce and brick-and-mortar retail. Building the joint business plan with Accounts to drive the sales performance. Leading Account negotiations and developing customer-specific plans to maximise brand exposure, secondary merchandising, promotional campaigns, and overall sales performance. Manage a multi-channel promotional calendar and support Account campaigns while protecting brand integrity. Developing promotions with a clear understanding of margin/volume/profitability. Analyse sales performance by and present findings to internal leadership and to relevant account partners. Forecast planning of inventory on a monthly/quarterly basis. Ensure that new product images, content, samples are provided to retail partners within timelines required. Execute new partner set up including required document submissions. Own and execute sampling programs for all retail partners including forecasting and execution. Represent the brand/be the face of the brand for the channel partners where applicable. Ideal Experience: Previous experience in sales and managing wholesale business/account partnerships. Ideally previous experience within haircare/beauty industry. Previous experience of managing and winning accounts within Ecommerce and brick and mortar. Proficient with Microsoft Office/Google Suite, with particular attention to spreadsheets - Vlookup, Pivot Tables, graphing skills required. Strategic mindset and ability to both plan for mid- to long-term initiatives, while ensuring execution of immediate/current plans. Professional business acumen with proficiency in working out budgets. Strong mathematical understanding and practical skills.
- £50000 - £60000 per annum
Insights Manager Competitive Salary Based in London (hybrid model) Please only apply if you have relevant experience This global ecommerce retailer is looking for an experienced insight professional who is passionate about understanding customer behaviour and insight, and using this to develop stand out brand campaigns? Looking for a Brand Campaign Insights Manager to focus on building customer insight led brand campaigns as well as measuring the impact of the activity on customers and business performance. The ideal candidate will be confident in managing senior internal and external stakeholders and driving best in class creative through insight and measurement. Key Responsibilities Include: Develop and embed a 'plan, do, review' approach to all brand campaign activity so that no campaign goes live without being grounded in customer insight and no campaign ends without the impact being measured Build a clear performance story on how the brand marketing investment is driving change in customer behaviour and business performance: using sources including internal brand health monitors, social listening tools and Kantar external research Develop capabilities in the team to understand how insights can be used effectively and consistently Collaborate with the global brand insight team to ensure an outstanding and consistent approach to insight and measurement You will have: Demonstrated ability in delivering effective brand campaign insight on campaigns Experience building and/or using econometrics models is advantageous alongside exposure to an ecommerce / trading environment The ability to work in dynamic, deadline focused environment where it's essential to act quickly, think independently and critically with an excellent attention to detail Outstanding analytical skills and able to think strategically, making commercial decisions through data Great communication skills with the ability to influence and build working relationships across all levels
- Up to £60000.00 per annum
Customer Listening Manager
Customer Listening Manager Based Surrey (30 mins from London) - hybrid wfh model Salary circa £50k Global restaurant brand looking for a Customer Listening Manager with vendor management experience (Medalia, SMG). Looking for someone who is customer obsessed, passionate about delivering a great customer experience. A great believer in understanding the needs of the customer in providing excellent customer experience. Excellent project management experience is relevant for this role. Your key objective is to improve the quantity, quality and the breadth of the customer feedback received. You will be leading and managing a customer survey programme. With your innovative mindset, you will evolve and improve the programme with a roadmap of new initiatives e.g. digital surveys in cooperation with our global head office and our partner. You will also think creatively, introduce and establish new customer listening tools to capture customer feedback from different sources e.g. social media and through digital channels (web, app, kiosk) to receive representative feedback on all omni channel journeys. KEY JOB FUNCTIONS INCLUDE: Design and implement a structured customer feedback mechanism for all omni channel customer journeys. Driving the CX Survey process, from initiation through to closed loop feedback Manage and continuously improve the customer survey programme. Project manage new initiatives and launch these into restaurants. Cooperate with omni channel marketing team to design and implement customer feedback tools into digital journeys. Research customer listening best practices within and out of the industry, continuously seek innovative ways of capturing customer feedback and implement best practices. Implement new customer feedback tools e.g. mystery shopper. Implement and track right guest satisfaction KPIs for all journeys. Collaborate with Guest Data Analyst as needed to facilitate data capture and input to Voice of the Guest presentations DO YOU HAVE: Minimum 5 years of experience in a customer related role such as Customer Listening, Program/Project Manager A good understanding of omni channel customer experience - both digital customer journeys and in store journeys Experience in managing a wide range of stakeholders and groups at all levels Excellent PowerPoint and Excel skills AND project management skills Vendor management (SMG and others) skills. Previous experience with SMG products is a plus.
- Up to £50000.00 per annum